📘 The Book of Business Etiquette — Summary
A timeless guide for professional behavior and etiquette in the workplace, the Book of Business Etiquette, written by Nella Braddy Henney, it offers a perceptive study of how to present yourself in business settings with respect, honesty, and confidence.
💼 Essential Topics & Lessons
1. Courtesy: Its Power
Being courteous goes beyond just saying “please” and “thank you; it also promotes professionalism and trust and opens doors in both opportunity and communication.
Two impressions count; first impressions count most.
From a firm handshake to timeliness and a neat appearance, Henney emphasizes how small actions can have a significant impact on the business world.
3. Good communication is really important.
Whether in person, by phone, or in writing, clear, polite, and brief communication is essential. Business letters and emails have to be professional, and the tone should always be polite.
4. Organization in the Workplace
Respect for your superiors, colleagues, and subordinates reveals great moral character. Avoid gossip, be inclusive, and gently handle differences.
5. Business dining and manners
In business, dining with colleagues or customers is common. From selecting the right fork to avoiding delicate topics, knowing how to behave at the table can greatly impact deals and relationships.
6. Office behavior and teamwork
Corporate performance depends on cooperation. Henney talks about how good behavior in common areas, daily interactions, and conferences improves a working environment.
🌟 Timeless Notes
Be professional, polite, and quick.
Dress for your line of work.
Avoid conceit; humility asks for respect.
Look more closely than you would wish.
In business, manners are not a weakness; they are rather a strength.
🧠 Endnote
The Book of Business Etiquette teaches the human side of business, rather than merely outdated policies. Never goes out of style: courtesy, respect, and good behavior. Whether your job is an intern or an executive, good behavior is vital for long-term success.